7-Day Money-Back Guarantee
If CramHQ is not right for you, email [email protected] or use the support form within 7 days of your purchase and we will refund the full amount you paid, as long as this is your first purchase of that exam path, you have started no more than one practice quiz, and you have not started the final timed exam.
Every start counts, including restarting a quiz and practice quizzes opened from your Pass Plan. The free assessment, Pass Plan repair and retest sessions, lessons and flashcards do not count.
The guarantee does not apply to renewals, to a path you bought or were granted before, or to access granted at no charge.
We refund to the original payment method in the currency you paid. Your access to that exam path ends when the refund is issued.
We may decline a guarantee request for account sharing, content extraction, fraud, or repeated refunds, as described in the Terms.
Digital Access
Paid CramHQ paths provide digital access to path, practice, Pass Plan, readiness, quiz, explanation, and related learning software for the stated access duration.
Because access is digital and available immediately after purchase or coupon redemption, purchases are not treated like unused physical goods.
Refunds Outside The Guarantee
Outside the guarantee, all sales are final except where law requires a refund, there is a duplicate or erroneous charge, a fraud review confirms an unauthorized or fraudulent payment issue, or CramHQ fails to provision purchased access and cannot resolve it in a reasonable support window.
Refund requests outside the guarantee may be denied for change-of-mind, exam failure, dissatisfaction after access or use, substantial use, abuse, fraud, account sharing, content extraction, previous refund abuse, chargeback abuse, or policy violation.
Coupons And No-Charge Access
Discounts and coupons may be limited, changed, revoked, or discontinued. Access granted at no charge has no cash refund value.
Path access may be revoked or adjusted after a refund, chargeback, revoked payment, fraud review, coupon cancellation, or suspected abuse.
Processing
Approved refunds are processed through Stripe when applicable. Stripe, card networks, banks, and card issuers control some processing timelines and statement behavior.
CramHQ does not promise CramHQ-issued tax invoices unless that workflow is separately implemented. Stripe-hosted receipts may be available for eligible card payments.
How To Request Review
Contact [email protected] with the account email, path, payment date, and reason for review. CramHQ may review payment records, access history, support history, security signals, coupon use, and abuse indicators before deciding.
Submitting a refund request does not guarantee approval and does not waive CramHQ rights under the Terms.
